Terms and Conditions for B2B

General Terms and Conditions (GTC) for business customers (B2B)

alphazoo AG
As of July 2025

1. Scope

1.1 These General Terms and Conditions (GTC) apply to all orders placed by entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) or Section 1 of the German Commercial Code (UGB) via the web shop of alphazoo AG, Alter Hellweg 106, 44379 Dortmund, represented by the board members Otto Blank and Matthias H. Tischler, at www.alphazoo.de.
1.2 These Terms and Conditions apply to deliveries within Germany, Austria and other EU member states.
1.3 We will only accept conflicting or deviating terms and conditions of the customer if we expressly agree to their validity in writing.
1.4 These Terms and Conditions shall also apply to all future transactions with the Customer, provided that they involve similar legal transactions.

2. Conclusion of contract

2.1 The presentation of the products in the web shop does not constitute a legally binding offer, but a non-binding invitation to place an order.
2.2 By clicking the “Buy now” button, the customer submits a binding offer to purchase the goods in the shopping cart.
2.3 The contract is concluded by express declaration of acceptance in the form of an order confirmation or by delivery of the goods.
2.4 The contract is concluded in German.

3. Prices and payment terms

3.1 All prices are net, plus the applicable statutory value added tax and any applicable shipping costs.
3.2 The prices stated in the webshop at the time of the order apply.
3.3 Payment is made by invoice, advance payment or via payment methods offered in the web shop.
3.4 In case of late payment, we reserve the right to charge statutory default interest and reminder fees.
3.5 For business customers from outside the EU with a valid VAT number, an intra-community delivery is made without charging German VAT (Section 4 No. 1b UStG in conjunction with Section 6a UStG).

4. Delivery and shipping

4.1 Deliveries are made to the delivery address specified by the customer within the EU.
4.2 Delivery deadlines are non-binding unless they have been expressly agreed as binding in writing.
4.3 Partial deliveries are permitted provided that they are reasonable for the customer.
4.4 The risk of accidental loss and deterioration shall pass to the customer upon handover to the transport company (sale by dispatch according to Section 447 of the German Civil Code (BGB) or Section 429 of the Austrian Civil Code (ABGB)).

5. Retention of title

5.1 The delivered goods remain our property until all outstanding claims have been paid in full.
5.2 The customer is entitled to resell the goods in the ordinary course of business; he hereby assigns to us all claims arising from the resale in the amount of the invoice amount.
5.3 In the event of third parties accessing the reserved goods, the customer must notify us immediately.

6. Warranty, notification of defects and exclusion of return of opened products

6.1 The customer is obligated to inspect the delivered goods for defects immediately upon receipt and to report any obvious defects in writing within five (5) working days of delivery. For hidden defects, the same period applies from the discovery of the defect.
6.2 In the event of justified complaints, we will, at our discretion, repair or replace the goods. If repair or replacement fails, the customer may demand a reasonable reduction in price.
6.3 For reasons of health and disease control, the return of previously opened or used products is expressly excluded – regardless of whether there is a defect. This applies in particular to hygiene products, medical devices, pet care products, food supplements, or similar goods that require hygienic handling.
6.4 Further claims, in particular for damages, exist only within the scope of Section 7.

7. Liability

7.1 We shall be liable without limitation in the event of intent, gross negligence and for damages resulting from injury to life, body or health.
7.2 In the event of slightly negligent breach of essential contractual obligations, our liability is limited to the typically foreseeable damage.
7.3 Any further liability is excluded, in particular for indirect damages, consequential damages or lost profits.

8. Product safety and product liability

8.1 The customer undertakes to use, store and distribute delivered products exclusively in accordance with the applicable legal regulations and in accordance with the manufacturer's instructions and safety data sheets.
8.2 The customer is responsible for the suitability of the products for the intended purpose, particularly in the case of further processing or resale abroad.
8.3 For products with special hygiene or safety requirements (e.g. care products, veterinary medicine, food supplements, cleaning products), the customer is liable for damage caused by improper storage, handling or transfer.
8.4 alphazoo AG assumes no liability for damages resulting from improper use or failure to comply with safety instructions.

9. Data protection

9.1 Our data protection policy applies, available at: https://alphazoo.de/policies/privacy-policy.
9.2 We process personal data in compliance with the EU General Data Protection Regulation (GDPR) as well as German and Austrian data protection law.
9.3 If there is order processing within the meaning of Art. 28 GDPR, a corresponding order processing agreement (AVV) will be offered.

10. Place of jurisdiction, choice of law and dispute resolution

10.1 All disputes arising from or in connection with the contractual relationship shall be governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
10.2 German law also applies to cross-border contracts with businesses. Mandatory consumer protection provisions of the respective EU member state remain unaffected, provided that the customer, as a micro-entrepreneur, is treated as equivalent to consumer protection.
10.3 The place of jurisdiction is – to the extent legally permissible – the registered office of alphazoo AG. For Austrian business customers, this is permissible in accordance with Section 104 of the German Civil Code (JN).
10.4 The European Commission provides a platform for online dispute resolution (ODR platform): https://ec.europa.eu/consumers/odr.
However, we are not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Final provisions

11.1 Amendments and additions to this Agreement must be made in writing. This also applies to any waiver of the written form requirement.
11.2 Should individual provisions of these Terms and Conditions be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected.
11.3 The contract language is German.