Terms and Conditions for B2B

General Terms and Conditions (GTC) for Business Customers (B2B)

alphazoo AG
As of July 2025

1. Scope

1.1 These General Terms and Conditions (GTC) apply to all orders placed by entrepreneurs within the meaning of § 14 BGB or § 1 UGB (German Commercial Code) via the webshop of alphazoo AG, Westfaliastraße 187 , 44147 Dortmund, represented by the Management Board Otto Blank, Matthias H. Tischler, at www.alphazoo.de.
1.2 These terms and conditions apply to deliveries within Germany, Austria and other EU member states.
1.3 We only recognize conflicting or deviating terms and conditions of the customer if we expressly agree to their validity in writing.
1.4 These terms and conditions also apply to all future business transactions with the customer, provided they are of the same type.

2. Conclusion of the contract

2.1 The presentation of the products in the webshop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
2.2 By clicking the "Buy now" button, the customer submits a binding offer to purchase the goods in the shopping cart.
2.3 The contract is concluded by express declaration of acceptance in the form of an order confirmation or by delivery of the goods.
2.4 The contract is concluded in German.

3. Prices and payment terms

3.1 All prices are net, plus applicable statutory VAT and any shipping costs that may apply.
3.2 The prices stated in the webshop at the time of ordering apply.
3.3 Payment is made by invoice, prepayment or via payment methods offered in the webshop.
3.4 In case of late payment, we reserve the right to charge statutory default interest and reminder fees.
3.5 For business customers from other EU countries with a valid VAT identification number, intra-community deliveries are made without charging German VAT (§ 4 No. 1b UStG in conjunction with § 6a UStG).

4. Delivery and Shipping

4.1 Deliveries will be made to the delivery address specified by the customer within the EU.
4.2 Delivery dates are non-binding unless they have been expressly agreed in writing as binding.
4.3 Partial deliveries are permitted insofar as they are reasonable for the customer.
4.4 The risk of accidental loss or damage passes to the customer upon handover to the transport company (sale by dispatch pursuant to § 447 BGB or § 429 ABGB).

5. Retention of title

5.1 The delivered goods remain our property until all outstanding claims have been paid in full.
5.2 The customer is entitled to resell the goods in the ordinary course of business; he hereby assigns to us all claims arising from the resale up to the amount of the invoice.
5.3 The customer must notify us immediately of any third-party access to the goods subject to retention of title.

6. Warranty, notification of defects and exclusion of returns for opened products

6.1 The customer is obligated to inspect the delivered goods for defects immediately upon receipt and to report any obvious defects in writing within five (5) working days of delivery. The same period applies to hidden defects, starting from the date of discovery.
6.2 In the case of justified complaints regarding defects, we will, at our discretion, either repair or replace the goods. If the repair or replacement fails, the customer may demand an appropriate price reduction.
6.3 Returns of opened or used products are expressly excluded – regardless of whether a defect exists – for reasons of health and disease control. This applies in particular to hygiene products, medical devices, animal care products, food supplements, or similar goods that require hygienically careful handling.
6.4 Further claims, in particular for damages, exist only within the scope of clause 7.

7. Liability

7.1 We are liable without limitation in cases of intent, gross negligence, and for damages resulting from injury to life, body, or health.
7.2 In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to the typically foreseeable damage.
7.3 Any further liability is excluded, in particular for indirect damages, consequential damages or lost profits.

8. Product safety and product liability

8.1 The customer undertakes to use, store and pass on delivered products exclusively in accordance with the applicable legal regulations as well as in accordance with manufacturer's instructions and safety data sheets.
8.2 The customer is responsible for ensuring the suitability of the products for their intended purpose, particularly in the case of further processing or resale abroad.
8.3 For products with special hygiene or safety requirements (e.g. care products, veterinary medicine, food supplements, cleaning agents), the customer is liable for damages caused by improper storage, handling or transfer.
8.4 Alphazoo AG accepts no liability for damages resulting from improper use or failure to observe safety instructions.

9. Data protection

9.1 Our privacy policy applies, available at: https://alphazoo.de/policies/privacy-policy.
9.2 We process personal data in compliance with the EU General Data Protection Regulation (GDPR) as well as German and Austrian data protection law.
9.3 If data processing is carried out on behalf of a controller within the meaning of Art. 28 GDPR, a corresponding data processing agreement (DPA) will be offered.

10. Jurisdiction, choice of law and dispute resolution

10.1 All disputes arising from or in connection with the contractual relationship shall be governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
10.2 German law also applies to cross-border contracts with businesses. Mandatory consumer protection regulations of the respective EU member state remain unaffected, provided the customer is a micro-enterprise and thus enjoys the same level of consumer protection.
10.3 The place of jurisdiction is – insofar as legally permissible – the registered office of alphazoo AG. For Austrian business customers, this is permissible in accordance with Section 104 of the Austrian Jurisdiction Act (JN).
10.4 The European Commission provides a platform for online dispute resolution (ODR platform): https://ec.europa.eu/consumers/odr.
However, we are neither obligated nor generally willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Final Provisions

11.1 Amendments and additions to this contract must be in writing. This also applies to any waiver of the written form requirement.
11.2 Should individual provisions of these Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
11.3 The contract language is German.