shipping

Here you will find all the important topics and answers to your questions about shipping and delivery of our ALPHAZOO products.

  • Shipping exclusively in a climate-friendly manner DHL GoGreen
  • Shipping processing on weekdays Within 24 hours

As soon as your order has been packed, you will receive a confirmation with a link for tracking the shipment. Here you can immediately see where your package is and whether everything is working.

As a rule, the package should be with you within Germany in a maximum of one to two working days and outside Germany in a maximum of three to four working days.

TIPS & IMPORTANT INFORMATION:

If you are not at home and there is no note in your mailbox, look for your package in the DHL portal to see whether it was delivered to the nearby parcel shop. Your package will remain safe there for seven working days and we protect the environment because we do not make subsequent deliveries.

It is also possible to change the delivery location yourself in the portal. For example, you can redirect your package to a neighbor or a pickup location near you or set a new delivery date.

To make life easier for our service and yourself, make sure you enter the delivery address correctly when ordering. It can happen unintentionally that your package doesn't arrive correctly due to a number being transposed.

If you made a small mistake when entering the address (e.g. if you forgot to enter the house number), DHL will deliver the package to a parcel shop near you. The same applies if there is a different name on the doorbell than you specified. If this is the case, you will receive an email from DHL telling you where and when you can pick up the package. Be sure to bring your ID card with you when you pick it up.

In exceptional cases it may happen that DHL cannot determine a recipient. In this case, your package will be returned to us. If your package has not arrived and you cannot find a solution, contact our customer service at (link contact form) and we will help you!

HERE YOU CAN FIND OUR SHIPPING COSTS:

Germany

Shipping costs: €4.95
free shipping from 19 €

Austria

Shipping costs: €9.99
from 49 € free shipping

Netherlands

Shipping costs: €9.99
from 49 € free shipping

Switzerland*

Shipping costs: €19
from €99.99 Free shipping

Further Europe* 

from €15.99
(Denmark, France, Italy, Portugal, Sweden, Spain and many more)

*Depending on item weight and value of goods. For third countries outside the European Union that are subject to separate import guidelines, additional customs fees may apply that are not included in the shipping costs.

RETURNS AND RETURNS

Of course, you can also return your order; you just need to pay attention to the following things to ensure that the return is successful. All products should be in the unopened original condition condition. Products to which this does not apply (opened, used, labeled) cannot be taken back without restrictions and must be destroyed as part of epidemic protection. Our service team will be happy to help you!

In the event of a return, please note the following procedure:

  1. email to hello@alphazoo.de with the order number in the subject line, which products should be returned and information as to whether the product is closed or already opened.
  2. Our service team will contact you immediately.

Of course, you also have the option of canceling/revoking your order within 14 days if the product is subject to the right of withdrawal. You can find detailed information about the right of withdrawal and the sample form under refund policy .

If you have any questions about shipping, delivery or returns and cannot find a solution to your problem here, please do not hesitate to contact us. Under the email address hello@alphazoo.de or by calling our number +49 231 9999 59 59 (Mon - Fri from 8 a.m. to 4 p.m.) you will receive quick and unbureaucratic help. You can also speak to us on the mailbox outside of our opening hours and we will process your request immediately.